FAQs

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Below are the most frequently asked questions which we have answered.
Please check here before you get in contact with us, as you may find we have already answered your question.

ABOUT THE COLLECTION

What is the Titanic collection?

The Titanic collection is a brand new build-up model. Every issue comes with a magazine bursting with fascinating information allowing you to delve into the history of the most famous ocean liner in the world. You will also receive high-quality parts and clear step-by-step instructions to guide you as you build the next part of your authentic 1:200 scale model.

When will the collection be available?

• Issue 1 will be available to buy in UK and ROI stores and on our website on 29th December 2021.
• Issue 2 will be available 12th January 2022.
• Further issues will be released fortnightly until issue 9. Issues will be published weekly from issue 10 onwards.

What are the model's specifications?

• Scale: 1:200
• Length: 134cm
• Width: 14.5cm
• Height: 22.5cm
• Materials: diecast metal, wood, ABS and POM plastic parts

How many issues are there in the collection?

There are 140 issues in the collection.

How often is the collection published?

The collection will be fortnightly until issue 9, and weekly from issue 10 onwards.

How much does each issue cost?

Issue 1 comes at the special price of £1.99 (€2.99). Premium subscribers will pay £2.99 (€3.99).
Issue 2 comes at the special price of £5.99 (€6.99). Premium subscribers will pay £6.99 (€7.99).
Issue 3 onwards is priced at £9.99 (€12.99). Premium subscribers will pay £10.99 (€13.99).

How can I get copies if I live outside the UK or Republic of Ireland?

We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.

SUBSCRIBING TO THE COLLECTION

How do I subscribe?

You can subscribe in one of 3 ways; online, by telephone on UK: 0344 472 5238 (ROI: (01) 9079762) and by post by filling in a subscription form which can be found in issues 1, 2 and 3 of the collection.

What payment methods are available?

Direct Debit, Visa, Mastercard, PayPal or via invoice.

Have you received my subscription request - I have not had confirmation?

If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.

When will I receive my superb free gifts?

Please note you will only receive these gifts if you subscribe from issues 1, 2, 3 or 4. You are not entitled to receive the free subscription gifts if you subscribe from issue 5 onwards.

1st delivery – you will receive your FREE Tin Poster PLUS one of your issues will also be FREE!*
3rd delivery – you will receive your FREE Binder.
5th delivery – you will receive your FREE Screwdriver Set.
7th delivery – you will receive your FREE Pocketwatch.

Please note, some gifts may be dispatched separately from the issues. *Dependent on your starting issue

Are there any binders or extras with the subscription?

If you subscribe from issues 1, 2, 3 or 4, you will receive your FREE binder in your 3rd delivery. If you subscribe from issue 5, 6, 7 or 9, you will receive your first binder with issue 9 at the price of £9.99 (€11.99).

Subsequent binders will be sent to all subscribers with issues 25, 50, 75 and 100 and 125 at the price of £9.99 (€11.99).

As a subscriber, you will also automatically receive special issues as they become available (items and prices vary). You will be automatically opted in to receive binders and special issues throughout your collection, though you may opt out of receiving these by contacting our Customer Service Team.

PREMIUM SUBSCRIPTION

How does the premium subscription work?

Please note that premium subscription is not available to those starting their subscription from Issue 6 onwards. The premium subscription is an exclusive offer giving you the opportunity to receive your premium Display Case with issue 130 by paying only £1 (€1) extra per issue. That means as a premium subscriber you get all of the benefits of a regular subscription (including the subscription gifts), plus you receive your custom-made Display Case.

How can I get a premium subscription?

You can begin a premium subscription by subscribing on the website and selecting the premium subscription option – please note that you must subscribe from Issue 1, 2, 3, 4 or 5 to be eligible for premium subscription. If you have already begun your subscription but wish to upgrade to a premium subscription, you can do so before you reach Issue 5. In order to upgrade, please contact our Customer Service Team.

When will I receive my premium subscription gift?

You will receive your premium Display Case with issue 130. Please note that this will be sent separately to your usual dispatch including issue 130.

When I start my premium subscription, what issue will I start paying the additional £1 (€1) from?

You will start paying the extra £1 (€1) from your starting issue. The free issue you’re entitled to as a subscriber will of course remain free.

I want to cancel the premium side of my subscription and continue to receive the issues at the regular price. Can I get a refund for the premium payments that I have already paid?

Please contact our Customer Service Team if you want to cancel the premium side of your subscription. If you have not yet received your premium Display Case, you will be entitled to a refund. If you have received your Display Case, we are unable to offer a refund for your premium subscription.

If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?

No, premium items are only available if your subscription is still running.

REPLACEMENTS, RETURNS AND CANCELLATIONS

How do I cancel my subscription?

You can cancel at any time giving 28 days' notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.

Can I get the free subscription gifts without subscribing?

No, sorry, but if you'd like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

How do I return an issue?

If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

Titanic
Staci
Swift Park
Old Leicester Road
Rugby
CV21 1DZ

Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

How can I get back issues?

To order back copies, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.

Why have I received the wrong issue/s?

We will replace all your issues with the correct copies. For us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.

I cannot find copies in the shops – what do I do?

You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!

What should I do if I receive a damaged issue?

We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.

OTHER QUESTIONS

Why can't I get through on the telephone number given?

We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at titanic@hachette-service.com.

I cannot access some of the website pages. What can I do?

It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.

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